*{box-sizing:border-box}html{background:#f4f7f8}body{margin:0;font-family:Poppins,sans-serif;background:radial-gradient(circle at 88% 4%,rgba(255,82,15,.08),transparent 24%),radial-gradient(circle at 18% 100%,rgba(80,160,94,.08),transparent 26%),#f7f9fa;color:#202833}.material-symbols-rounded{font-variation-settings:'FILL' 0,'wght' 500,'GRAD' 0,'opsz' 24}.support-shell{min-height:100vh;display:grid;grid-template-columns:248px minmax(0,1fr)}.support-side{position:sticky;top:0;height:100vh;display:flex;flex-direction:column;padding:24px 16px 16px;background:linear-gradient(180deg,#241b1c 0%,#1c2027 45%,#171b20 100%);color:#fff;border-right:1px solid rgba(255,255,255,.05)}.support-brand{padding:4px 8px 24px;border-bottom:1px solid rgba(255,255,255,.08)}.support-brand img{display:block;width:150px;max-width:100%;filter:brightness(0) invert(1)}.support-brand span{display:block;margin-top:8px;color:#9098a3;font-size:9px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.support-nav{display:grid;gap:7px;padding:24px 0}.support-nav-label{padding:0 11px 6px;color:#7f8791;font-size:9px;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.support-nav a{min-height:44px;display:flex;align-items:center;gap:11px;padding:7px 10px;border-radius:12px;color:#c0c5cb;text-decoration:none;font-size:12px;font-weight:600;transition:.15s ease}.support-nav a .material-symbols-rounded{width:31px;height:31px;display:grid;place-items:center;border-radius:9px;background:rgba(255,255,255,.06);font-size:18px}.support-nav a:hover{background:rgba(255,255,255,.05);color:#fff}.support-nav a.active{background:linear-gradient(135deg,#ff681a,#f3440c);color:#fff;box-shadow:0 10px 25px rgba(243,68,12,.2)}.support-nav a.active .material-symbols-rounded{background:rgba(255,255,255,.14)}.support-side-footer{margin-top:auto;padding-top:15px;border-top:1px solid rgba(255,255,255,.08)}.support-agent{display:flex;align-items:center;gap:9px;padding:6px 4px 12px}.support-agent-avatar{width:34px;height:34px;display:grid;place-items:center;border-radius:50%;background:#ff520f;color:#fff;font:800 12px Nunito,sans-serif}.support-agent strong,.support-agent small{display:block}.support-agent strong{font-size:10.5px}.support-agent small{margin-top:1px;color:#8f98a3;font-size:9px}.support-side-footer form button{width:100%;height:40px;display:flex;align-items:center;justify-content:center;gap:7px;border:1px solid rgba(255,255,255,.12);border-radius:10px;background:rgba(255,255,255,.04);color:#bdc4cc;font:600 10.5px Poppins,sans-serif;cursor:pointer}.support-side-footer form button:hover{background:rgba(255,255,255,.08);color:#fff}.support-side-footer .material-symbols-rounded{font-size:17px}.support-main{min-width:0}.support-topbar{height:74px;display:flex;align-items:center;justify-content:space-between;padding:0 28px;border-bottom:1px solid #e5e9ec;background:rgba(255,255,255,.92);backdrop-filter:blur(12px)}.support-topbar small,.support-topbar strong{display:block}.support-topbar small{color:#98a0aa;font-size:8px;font-weight:700;letter-spacing:.12em;text-transform:uppercase}.support-topbar strong{margin-top:1px;font:900 16px Nunito,sans-serif}.support-topbar-agent{display:flex;align-items:center;gap:7px;padding:8px 11px;border:1px solid #e5e8eb;border-radius:999px;background:#fff;color:#606a75;font-size:10px;font-weight:600}.support-live-dot{width:8px;height:8px;border-radius:50%;background:#31a44b;box-shadow:0 0 0 4px #e7f7ea}.support-content{max-width:1500px;margin:0 auto;padding:28px}.support-flash{margin-bottom:14px;padding:11px 14px;border-radius:11px;font-size:10.5px}.support-flash.success{border:1px solid #cfe8d4;background:#f2fbf4;color:#28763a}.support-flash.error{border:1px solid #f0c9c5;background:#fff5f4;color:#a8443c}.support-hero,.support-ticket-detail-hero{position:relative;overflow:hidden;display:flex;align-items:center;justify-content:space-between;gap:22px;padding:25px 28px;border:1px solid #ecdcd2;border-radius:22px;background:linear-gradient(112deg,#fff 0%,#fffaf7 62%,#fff0e7 100%);box-shadow:0 12px 34px rgba(38,45,55,.055)}.support-hero:after,.support-ticket-detail-hero:after{content:"";position:absolute;right:-65px;top:-85px;width:210px;height:210px;border:1px solid rgba(255,82,15,.13);border-radius:50%}.support-hero.compact{padding-block:21px}.support-kicker{display:block;color:#f05216;font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.support-hero h1,.support-ticket-detail-hero h1{margin:3px 0 3px;font:900 29px Nunito,sans-serif;line-height:1.1;color:#202833}.support-hero p,.support-ticket-detail-hero p{max-width:790px;margin:0;color:#74808b;font-size:11px;line-height:1.55}.support-hero-action,.support-button{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:0 13px;border:0;border-radius:10px;text-decoration:none;font:700 10.5px Poppins,sans-serif;cursor:pointer}.support-hero-action,.support-button.orange{background:linear-gradient(135deg,#ff6a18,#ef400b);color:#fff;box-shadow:0 9px 20px rgba(239,64,11,.15)}.support-button.dark{background:#26313b;color:#fff}.support-button.ghost{border:1px solid #dfe4e8;background:#fff;color:#616b76}.support-hero-action .material-symbols-rounded,.support-button .material-symbols-rounded{font-size:17px}.support-metric-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:14px 0}.support-metric-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.support-metric-grid article{display:flex;align-items:center;gap:12px;min-height:103px;padding:16px;border:1px solid #e5e9ec;border-radius:16px;background:#fff;box-shadow:0 7px 22px rgba(35,44,52,.035)}.support-metric-grid article>.material-symbols-rounded{width:38px;height:38px;display:grid;place-items:center;border-radius:11px;font-size:20px}.tone-orange{background:#fff0e8;color:#ef5013}.tone-blue{background:#edf4ff;color:#3477d8}.tone-red{background:#fff0ef;color:#cc4d43}.tone-green{background:#edf8ee;color:#34904a}.support-metric-grid small,.support-metric-grid strong,.support-metric-grid p{display:block}.support-metric-grid small{color:#8c96a0;font-size:8px;font-weight:800;letter-spacing:.08em;text-transform:uppercase}.support-metric-grid strong{margin-top:1px;font:900 22px Nunito,sans-serif}.support-metric-grid p{margin:1px 0 0;color:#929aa3;font-size:9.5px}.support-dashboard-grid{display:grid;grid-template-columns:minmax(0,1.75fr) minmax(250px,.75fr);gap:14px}.support-card{overflow:hidden;border:1px solid #e5e9ec;border-radius:17px;background:#fff;box-shadow:0 8px 25px rgba(35,44,52,.035)}.support-card-head{min-height:67px;display:flex;align-items:center;justify-content:space-between;gap:14px;padding:15px 17px;border-bottom:1px solid #edf0f2}.support-card-head span{display:block;color:#ef5013;font-size:8.5px;font-weight:800;letter-spacing:.09em;text-transform:uppercase}.support-card-head h2{margin:2px 0 0;font:900 17px Nunito,sans-serif}.support-card-head p{margin:2px 0 0;color:#929aa3;font-size:9.5px}.support-card-head>a{display:flex;align-items:center;gap:4px;color:#ed5015;text-decoration:none;font-size:10px;font-weight:700}.support-card-head>a .material-symbols-rounded{font-size:16px}.support-ticket-rows{padding:5px 12px 12px}.support-ticket-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:11px 7px;border-bottom:1px solid #eef1f3;color:inherit;text-decoration:none}.support-ticket-row:last-child{border-bottom:0}.support-ticket-row:hover{background:#fffaf7}.support-ticket-row-main{min-width:0}.support-ticket-row-top{display:flex;align-items:center;gap:6px;margin-bottom:3px}.support-ticket-row-main strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:11.5px}.support-ticket-row-main small{display:block;margin-top:3px;color:#98a0a9;font-size:9px}.support-ticket-row-side{display:flex;align-items:center;gap:7px}.support-ticket-row-side>.material-symbols-rounded{color:#a9b0b8;font-size:18px}.support-audience,.support-priority,.support-status{display:inline-flex;align-items:center;justify-content:center;min-height:22px;padding:0 7px;border-radius:999px;font-size:8.5px;font-weight:700}.support-audience{background:#f0f4f7;color:#64717d}.support-priority{background:#f5f6f7;color:#6c747e}.priority-high,.priority-urgent,.priority-critical{background:#fff0ef;color:#bd4037}.priority-medium{background:#fff7e8;color:#a56b19}.priority-low{background:#eff7ff;color:#4b78a8}.support-status{background:#f0f4f7;color:#65727d}.status-open,.status-new,.status-pending{background:#fff4e7;color:#a96518}.status-in-progress{background:#edf4ff;color:#376fad}.status-waiting,.status-waiting-for-vendor{background:#fff6e8;color:#9d6b20}.status-resolved{background:#edf8ee;color:#327b43}.status-closed{background:#f0f1f3;color:#69727b}.support-quick-card .support-card-head{border-bottom:0}.support-quick-links{display:grid;gap:8px;padding:0 13px 13px}.support-quick-links a{display:flex;align-items:center;gap:10px;padding:11px;border:1px solid #e8ebee;border-radius:11px;color:#303943;text-decoration:none}.support-quick-links>a>.material-symbols-rounded{width:32px;height:32px;display:grid;place-items:center;border-radius:9px;background:#fff2eb;color:#ef5013;font-size:18px}.support-quick-links strong,.support-quick-links small{display:block}.support-quick-links strong{font-size:10.5px}.support-quick-links small{margin-top:1px;color:#9098a2;font-size:8.5px}.support-empty{min-height:230px;display:grid;place-items:center;align-content:center;padding:32px;text-align:center;color:#939ba4}.support-empty>.material-symbols-rounded{width:42px;height:42px;display:grid;place-items:center;margin-bottom:8px;border-radius:12px;background:#f2f8f2;color:#3e9050;font-size:21px}.support-empty strong{color:#29323b;font-size:11px}.support-empty p{max-width:350px;margin:4px 0 0;font-size:9.5px}.support-filterbar{display:grid;grid-template-columns:minmax(260px,1fr) 160px 150px 150px auto auto;gap:8px;padding:14px;border-bottom:1px solid #edf0f2}.support-search{display:flex;align-items:center;gap:7px;min-height:40px;padding:0 11px;border:1px solid #dfe4e8;border-radius:10px;background:#fff}.support-search .material-symbols-rounded{color:#98a2ad;font-size:18px}.support-search input{width:100%;border:0;outline:0;background:transparent;font:400 10.5px Poppins,sans-serif}.support-filterbar select{min-height:40px;padding:0 10px;border:1px solid #dfe4e8;border-radius:10px;background:#fff;color:#56616c;font:500 10px Poppins,sans-serif}.support-table-wrap{overflow-x:auto}.support-table{width:100%;border-collapse:collapse}.support-table th{padding:10px 13px;background:#fafbfc;color:#939ba4;text-align:left;font-size:8px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.support-table td{padding:12px 13px;border-top:1px solid #edf0f2;color:#606b76;font-size:9.5px;vertical-align:middle}.support-table td:first-child{min-width:260px}.support-table td strong,.support-table td small{display:block}.support-table td strong{color:#29323b;font-size:10.5px}.support-table td small{margin-top:3px;color:#9aa2aa;font-size:8.5px}.support-table-action{text-align:right}.support-table-action a{display:inline-flex;align-items:center;gap:3px;color:#e94d13;text-decoration:none;font-weight:700}.support-table-action .material-symbols-rounded{font-size:15px}.support-pagination{padding:13px;border-top:1px solid #edf0f2}.support-backrow{margin-bottom:10px}.support-backrow a{display:inline-flex;align-items:center;gap:5px;color:#697580;text-decoration:none;font-size:9.5px;font-weight:700}.support-backrow .material-symbols-rounded{font-size:16px}.support-ticket-detail-hero{margin-bottom:14px}.support-ticket-meta{display:flex;align-items:center;gap:6px;margin-bottom:7px}.support-detail-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(280px,.6fr);gap:14px}.support-message-copy{padding:22px;color:#4e5964;font-size:11px;line-height:1.75;white-space:pre-wrap}.support-note{display:flex;gap:10px;margin:0 17px 17px;padding:12px;border:1px solid #f0e0c7;border-radius:11px;background:#fffbf4}.support-note>.material-symbols-rounded{color:#c18128;font-size:19px}.support-note strong,.support-note p{display:block;margin:0}.support-note strong{font-size:9.5px}.support-note p{margin-top:3px;color:#7d6b52;font-size:9px;line-height:1.5}.support-facts{margin:0;padding:5px 17px 15px}.support-facts>div{display:flex;justify-content:space-between;gap:14px;padding:10px 0;border-bottom:1px solid #edf0f2}.support-facts>div:last-child{border-bottom:0}.support-facts dt{color:#969ea7;font-size:8.5px}.support-facts dd{margin:0;color:#37414b;text-align:right;font-size:9px;font-weight:600}.support-facts dd.mono{max-width:220px;overflow-wrap:anywhere;font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:8px}.support-order-card{margin-top:14px}.support-facts.horizontal{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;padding:0 17px 15px}.support-facts.horizontal>div{display:block;padding:13px;border-bottom:0;border-right:1px solid #edf0f2}.support-facts.horizontal>div:last-child{border-right:0}.support-facts.horizontal dd{margin-top:4px;text-align:left;font-size:10px}.support-login-body{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(circle at 15% 15%,rgba(255,82,15,.12),transparent 25%),radial-gradient(circle at 90% 85%,rgba(72,154,92,.10),transparent 28%),#f8faf9}.support-login-card{width:min(430px,100%);padding:31px;border:1px solid #e7e1dc;border-radius:22px;background:#fff;box-shadow:0 24px 70px rgba(43,34,27,.1)}.support-login-card img{width:160px;margin-bottom:20px}.support-login-card>span{color:#ef5013;font-size:9px;font-weight:800;letter-spacing:.1em;text-transform:uppercase}.support-login-card h1{margin:4px 0;font:900 29px Nunito,sans-serif}.support-login-card p{margin:0;color:#808994;font-size:10px;line-height:1.5}.support-login-card form{display:grid;gap:12px;margin-top:20px}.support-login-card label{color:#48525d;font-size:9.5px;font-weight:700}.support-login-card input{width:100%;height:43px;margin-top:5px;padding:0 11px;border:1px solid #dfe3e7;border-radius:10px;outline:0;font:400 10.5px Poppins,sans-serif}.support-login-card input:focus{border-color:#ff9d72;box-shadow:0 0 0 3px #fff0e9}.support-login-card button{height:43px;border:0;border-radius:10px;background:linear-gradient(135deg,#fa8b03,#ff520f,#f31f0a);color:#fff;font:700 10.5px Poppins,sans-serif;cursor:pointer}.support-error{padding:9px 10px;border:1px solid #f1cfca;border-radius:9px;background:#fff5f4;color:#ad4139;font-size:9px}@media(max-width:1100px){.support-metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.support-metric-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}.support-dashboard-grid,.support-detail-grid{grid-template-columns:1fr}.support-filterbar{grid-template-columns:minmax(220px,1fr) repeat(2,145px);}.support-filterbar .support-button{min-width:100px}.support-facts.horizontal{grid-template-columns:repeat(2,minmax(0,1fr))}.support-facts.horizontal>div:nth-child(2){border-right:0}}@media(max-width:780px){.support-shell{grid-template-columns:1fr}.support-side{position:relative;width:100%;height:auto;padding:14px}.support-brand{display:flex;align-items:center;justify-content:space-between;padding:0 2px 12px}.support-brand img{width:125px}.support-brand span{margin:0}.support-nav{display:flex;overflow-x:auto;padding:12px 0}.support-nav-label{display:none}.support-nav a{flex:0 0 auto}.support-side-footer{display:none}.support-topbar{height:62px;padding:0 16px}.support-topbar-agent{display:none}.support-content{padding:16px}.support-hero,.support-ticket-detail-hero{align-items:flex-start;flex-direction:column;padding:20px}.support-hero h1,.support-ticket-detail-hero h1{font-size:25px}.support-metric-grid,.support-metric-grid.three{grid-template-columns:1fr 1fr}.support-filterbar{grid-template-columns:1fr}.support-filterbar>*{width:100%}.support-table{min-width:850px}.support-facts.horizontal{grid-template-columns:1fr}.support-facts.horizontal>div{border-right:0;border-bottom:1px solid #edf0f2}}@media(max-width:480px){.support-metric-grid,.support-metric-grid.three{grid-template-columns:1fr}.support-content{padding:12px}.support-topbar{padding:0 12px}}
.support-pagination{display:flex;align-items:center;justify-content:flex-end;gap:8px}.support-pagination a,.support-pagination span{min-height:32px;display:inline-flex;align-items:center;padding:0 10px;border:1px solid #dfe4e8;border-radius:8px;color:#56616c;text-decoration:none;font-size:9px;font-weight:700}.support-pagination span.disabled{opacity:.45}.support-pagination strong{margin:0 5px;color:#7d8791;font-size:9px}

/* Support Operations V2 */
.support-nav-section{padding-top:14px}.support-button.danger{background:#fff1ef;color:#b84339;border:1px solid #efc7c3}.support-action-stack{display:grid;gap:12px;padding:15px}.support-action-stack form{display:grid;gap:8px}.support-action-stack textarea{width:100%;min-height:82px;resize:vertical;padding:10px 11px;border:1px solid #dfe4e8;border-radius:10px;outline:0;font:400 10px Poppins,sans-serif}.support-action-stack textarea:focus{border-color:#ff9d72;box-shadow:0 0 0 3px #fff0e9}.support-ticket-row-side form{margin:0}.support-ticket-row-side .support-button{min-height:31px;padding:0 9px;font-size:9px}.support-route-grid{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);align-items:center;gap:16px;padding:20px}.support-route-grid>.material-symbols-rounded{color:#f05216}.support-route-grid small,.support-route-grid strong,.support-route-grid p{display:block}.support-route-grid small{color:#98a0aa;font-size:8px;text-transform:uppercase;font-weight:800}.support-route-grid strong{margin-top:3px;font-size:11px}.support-route-grid p{margin:3px 0 0;color:#7c8792;font-size:9px;line-height:1.5}.support-facts a{color:#ef5013;text-decoration:none;font-weight:700}.support-filterbar:has(> :nth-child(5):last-child){grid-template-columns:minmax(260px,1fr) 170px auto auto}.support-filterbar:has(> :nth-child(4):last-child){grid-template-columns:minmax(260px,1fr) 180px auto auto}.support-filterbar:has(> :nth-child(3):last-child){grid-template-columns:minmax(260px,1fr) auto auto}@media(max-width:1100px){.support-route-grid{grid-template-columns:1fr}.support-route-grid>.material-symbols-rounded{transform:rotate(90deg)}}